Refunds

Store-managed purchases

Dancer Mirror does not charge your card directly. Lifetime Pro (`lifetime_pro` or artist-promo `lifetime_pro_promo`) is billed by the App Store or Google Play. Request refunds through those platforms first. Typical Play windows are short (often within about 48 hours for self-serve); after that, contact the developer. Apple has its own Report a Problem flow. Where store rules are stricter or looser than seven days, we follow the store.

• Apple: reportaproblem.apple.com or Account → Purchase History.
• Google Play:Play Store → Account → Payments & subscriptions → Budget & history.

What we do when a refund is granted

When Apple or Google notifies us of a refund or revocation — or when an admin marks a purchase refunded after store confirmation — we:

• Mark the purchase as refunded in our dashboard
• Reverse affiliate attribution (seller commission and one-level artist referral bonus)
• Update entitlement so Lifetime Pro access follows store status

Artist payouts wait for a short settlement window so refunded seats are not paid out.Artist commissions for a calendar month are cleared by the 8th of the following month (e.g. August by 8 September), after the refund settlement window.

Promo codes

Artist codes unlock the promo SKU price. A code is not a separate cash coupon fromDancer Mirror. Misuse may disable the code.

Still stuck?

Email support@dancermirror.com with your store order ID (never send passwords). See also Support and Terms.